Last updated: February 20, 2024

All SANSARA BUILDTECH products and services has a 7-day full refund policy unless otherwise stated in the section below:

Here is a detailed policies based on specific products that governs our refund policy:

• Shared/Reseller Hosting:
  • If any abuse/phishing/scam complaint has been made against the account due to which account has been suspended/terminated, there will be no refunds applicable in that case.
  • We have a no questions asked 7-day full refund policy in case you decide that our Shared/Reseller Hosting is not working out for you.
  • If your account is suspended/terminated due to non-compliance of Terms of Conditions or Web Hosting Service Agreement, the final decision will be made based on the type of non-compliance. By default, you should not expect a refund for the product/service unless a final decision is made by our management.
• Domains:
  • If any abuse/phishing/scam complaint has been made against the domain due to which domain has been suspended/terminated, there will be no refunds applicable in that case.
  • If the domain has not been registered by the time you have registered your refund request, a full refund is applicable except any third party specified fees like ICANN fees or gateway fees.
  • There are no refunds applicable in case the domain is already registered even if it is in suspended state.
  • There willl be no refunds for domain renewal request or domain transfer request.
• Virtual Private Servers:
  • If any abuse/phishing/scam complaint has been made against the server due to which server has been suspended/terminated, there will be no refunds applicable in that case.
  • We have a no questions asked 7-day full refund policy in case you decide that our Virtual Private Servers is not working out for you.
  • If your server is suspended/terminated due to non-compliance of Terms of Conditions or Root Server Service Agreement, the final decision will be made based on the type of non-compliance. By default, you should not expect a refund for the product/service unless a final decision is made by our management.
• Dedicated Servers:
  • If any abuse/phishing/scam complaint has been made against the server due to which server has been suspended/terminated, there will be no refunds applicable in that case.
  • 7-day full refund policy is applicable in case there is a problem from our side or the server hardware has a problem or committed additional services like network have a problem.
  • If your server is suspended/terminated due to non-compliance of Terms of Conditions or Root Server Service Agreement, the final decision will be made based on the type of non-compliance. By default, you should not expect a refund for the product/service unless a final decision is made by our management.
• Public Cloud:
  • If any abuse/phishing/scam complaint has been made against the server due to which server has been suspended/terminated, there will be no refunds applicable in that case.
  • If you have chosen metric billing or hourly billing, there will be no refunds applicable as you will only be charged for the amount of time you have utilised your service.
  • If you have chosen monthly billing, there will be no questions asked 7-day full refund applicable.
  • If your server is suspended/terminated due to non-compliance of Terms of Conditions or Public Cloud Service Agreement, the final decision will be made based on the type of non-compliance. By default, you should not expect a refund for the product/service unless a final decision is made by our management.
• Custom Solutions:
  • There will be no refunds applicable in this case.
  • Custom Solutions refers to additional products/services which are provisioned on your demand specifically for your need.
• Web Development:
  • A refund for the amount of work left will be applicable in case you decide to cancel your project in between.
  • If we have rejected the project after taking on the project, all full refund will be applicable.